How to Contact Amazon

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Using the “Contact Us” Page

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Select "Start chatting now" if you have a simple problem, like tracking a package. T

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Choose your help subject from the list of possibilities in the chat window. When you begin speaking, you will be able to choose from a variety of prospective help subjects, which will show in bubbles inside the chat window.

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Although you can't presently contact Amazon via phone, you can speak to a real person using the chat tool.

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Simply state, "Can you link me with an associate?" Within a few minutes, the bot should link you with someone who can assist you.

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You may also have the option to connect with a human representative by clicking a button at the bottom of the chat window.

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This button has the appearance of a person's head wearing a headset.

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Give the representative all of the specifics, including when and how the incident occurred.

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